All of our items are genuine antique, vintage & preloved pieces.

We try our absolute best to correctly date our items, using our 35 years experience to identify their stones, cuts, and history. Any slight errors made, are purely accidental & not meant to be misleading in any way.

Our gemstones are all checked by a specialist & unless otherwise stated, are natural stones.

As hallmarking only became law in the mid 1970’s and many of our pieces are dated before this time, we have a number of items that are therefore not hallmarked.

These pieces are professionally tested in order to verify their metal content, this will be stated in the items description.

Our collection is thoroughly checked & appraised by ourselves as well as our expert jeweller before listing for sale.

We would not intentionally list an item that would be deemed as damaged or faulty.

All of our items have been worn & preloved. They may well show some light signs of wear, which we will always try our best to show in our photo & videography.

We are happy to offer a one month guarantee for our pieces should any problems be encountered after sale.

Valuation certificates can be provided on request for insurance purposes.

Unless otherwise stated, any sizing or colour assessments attributed to diamonds or coloured gemstones are made without disturbing the integrity of the piece.

The assessments represent close approximations, due to limitations imposed by the mount or setting.

We will not consider the opinion of any other 3rd party.

Should you feel that your item has been misrepresented then please return the item within 14 days and we will pay for an independent assessment to be carried out by a qualified and experienced gemologist/antique jewellery expert.

Any unauthorised testing will result in no refunds being made under any circumstances.

If the item is been proven to be misrepresented you will receive a full refund and your shipping costs refunded.

Payment Plans & Layaway

Our Website offers the Clearpay payment service. The total amount will be divided in to 4 equal, interest free payments & your item will be dispatched straight away. This is only available for items £1000 or under.

Etsy offers our customers Klarna & PayPal, where you can make 3 equal, interest free payments & again receive your item straight away.

We are happy to offer our customers the opportunity to pay for items using layaway for items over £300.

We will invoice you for the item(s) you have chosen via PayPal.

We normally ask for 3 equal payments split over 90 days. The first payment being your non refundable deposit.

These items are non returnable & non refundable.

Once the payment plan is complete we will dispatch your item(s) using our fully insured & signed for delivery service.

Please do contact us if you would like to discuss your next special purchase.

We offer free UK next day delivery.

UK items will be sent via the Royal Mail Special Delivery service and will provide you with the tracking information once the items have been dispatched.

Additionally, we offer free worldwide shipping for which we will use the Royal Mail International Tracked & Signed service or DHL Express whenever possible. The shipping time for this service varies from 7 days to 3 weeks depending on the location.

Please note that antique items are usually exempt from VAT / additional taxes, but we advise you to check the customs and import duties for your country to avoid any surprises.

Lastly, please be aware that we are not responsible for any shipping delays or customs issues, nor any additional local taxes or fees that may apply.

We offer our customers a 14 day returns policy. If the item you have purchased is unsuitable for any reason, we do ask that you contact us within 24 hours of receipt.

All items must be returned in the condition in which they were originally shipped to be eligible for a refund.

Please return your item via guaranteed special delivery with the appropriate insurance and tracking. This is to ensure it gets back to us safely & quickly, in order to process your refund as soon as possible.

Please note that we are not liable for any import taxes or duties that may be applied when returning items from overseas. If you are returning items from overseas, please mark them as "UK RETURN" on the customs form. Any fees incurred due to incorrect labelling will be deducted from the refund amount.

Please also be aware that once a ring has been resized or altered it is no longer eligible for return.

We are delighted to offer our Ruby Loves Tuesday customers an in-house resizing service. Our ring resizing service is priced at £45, which may change if the item requires additional work or metals added.

If you wish to resize your ring or make any adjustments to your jewellery, please contact us before making a purchase. This will ensure that we can determine if the piece is suitable for any changes before you pay.

Please note that certain pieces of jewellery may not be suitable for alteration due to their construction. We will always keep this in mind to maintain the item's integrity.

Usually, this service takes 2-3 days to complete. However, once an item has been resized, it is no longer eligible for return or exchange.

At Ruby Loves Tuesday, we are committed to being environmentally friendly. To achieve this, we use recycled materials and boxes for our packaging.

Your item will be delivered in a beautiful presentation box, wrapped in matching tissue paper, and gift bag (if available). If you require additional gift wrapping services or gift notes, please let us know, and we will be more than happy to assist you.

Please note that the antique boxes used in our photos are not for sale unless otherwise stated.